Frequently Asked Questions | Florsheim Shoes Help

We’re relocating our warehouse, during this time there may be some styles & sizes unavailable. We apologise for the inconvenience.

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Do you ship to PO Box addresses?

I’d like to speak to a Florsheim representative

May I place an order over the telephone?

May I ship to a different address than my billing address?

What if I want to cancel my order?


Is it safe to use my credit card on your site?

May I order a gift card?

My credit card is not being accepted

What form of payments are accepted?

What is Afterpay?


How do I return or exchange items purchased online?

What if I receive merchandise that is defective or incorrect?


What is your Shipping Policy?

What about International Shipping?


How do I track an order that I placed on your website?


What is the Florsheim guarantee?

Where is the closest store that carries Florsheim products?

How does the sizing work?

I want to open a wholesale account with Florsheim

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